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Promoting Inclusive Markets and Financial Systems

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The SEEP Network’s global Disaster Risk Reduction (DRR) Program, funded by the Citi Foundation, seeks to promote more resilient financial services markets in which financial service providers (FSPs) and their clients have the capacity to better anticipate, cope and recover from the negative impacts of disasters.… Read More ›
Driving Resilience: Market approaches to disaster recovery
After a disaster, the immediate concern of all humanitarian responders is—and should be—to help affected populations meet their basic, urgent needs. But how a response is conducted can have significant implications on how the community recovers—and how fast.… Read More ›
Mechanisms to Increase Client Protection Practices in Rwanda
This learning brief which provides an overview of the needs experienced by MFIs in Rwanda in introducing and embedding client protection practices in their operations. It draws on consumer protection assessments and upgrade action plans undertaken with a few of the largest Microfinance Institutions (MFIs) and Savings and Credit Cooperative Organizations (SACCOs) in Rwanda in 2017, using the Smart Campaign methodology.… Read More ›
Overcoming Market Constraints To Client Protection In Rwanda
As part of the Responsible Finance through Local Leadership and Learning in Rwanda program, SEEP and AMIR are committed to working with all the stakeholders that can contribute to the scaling of consumer protection practice in the microfinance sector. We identified the various roles and functions in the sector and their constraints in supporting the program’s agenda, and used this information to develop the program’s results chain or Theory of Change. This document follows depicts the Rwandan market system for client protection and its main constraints, and the program results chain.… Read More ›
Savings Groups National Stakeholder Meeting - Savings Groups: Beyond Financial Services
On February 16, 2017, the SEEP Network, in partnership with FSD Africa, convened a national stakeholder meeting in Benin for all stakeholders that engage with Savings Groups (SGs) in the country, including NGOs, government ministries, financial service providers and donors. Together, this group explored how SGs and community-based entities that facilitate savings and lending among members are serving as agents of broader development in Benin.

The event was co-hosted by Freedom from Hunger and UNCDF-MicroLead.… Read More ›
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms Experiences of AMFIU in Uganda and Consortium Alafia in Benin
A grievance redress mechanism (GRM), also called complaint resolution mechanism, recourse or redress mechanism, or mediation, refers to a system for collecting, resolving, and responding to client questions and complaints, and for using client feedback to improve products and operations. … Read More ›
Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers
There are over 14 million members of Savings Groups across 75 countries in Africa, Asia and Latin America, representing a promising platform for financial inclusion in underserved markets. Savings Groups offer an entry point for financial service providers to isolated communities; they are organized, experienced and disciplined; they aggregate demand across many low-income clients; and they have identified needs that financial service providers can address.… Read More ›
Building Resiliency Through Disaster Risk Reduction: An Assessment of India's Microfinance Sector
Microfinance Institutions (MFIs) largely cater to poor and near-poor populations. Not only are MFI clients excluded from the formal financial system, they are highly vulnerable to external shocks such as disasters, which puts them at greater risk.… Read More ›
Bilan de la pratique : Protection des clients dans le secteur de la microfinance au Burkina Faso
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au Bénin, au Burkina Faso, en Côte d’Ivoire, au Ghana, au Rwanda, au Sénégal et en Ouganda) pour promouvoir la microfinance responsable.

Cette publication fait partie d’une série de rapports sur l’État de la pratique dans les sept pays du programme RFLL. La série cherche à souligner les points forts et domaines prioritaires pour l’amélioration de la protection des clients dans chacun des pays et à orienter les efforts techniques et de plaidoyer des parties prenantes du secteur dans ce domaine.… Read More ›
Bilan de la pratique : Protection des clients dans le secteur de la microfinance au Sénégal
Par le biais du programme de Finance Responsable par le biais du leadership local (RFLL), le Réseau SEEP travaille avec sept associations de microfinance en Afrique sub-saharienne (au Bénin, au Burkina Faso, en Côte d’Ivoire, au Ghana, au Rwanda, au Sénégal et en Ouganda) pour promouvoir la microfinance responsable.

Cette publication fait partie d’une série de rapports sur l’État de la pratique dans les sept pays du programme RFLL. La série cherche à souligner les points forts et domaines prioritaires pour l’amélioration de la protection des clients dans chacun des pays et à orienter les efforts techniques et de plaidoyer des parties prenantes du secteur dans ce domaine.… Read More ›
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