Promoting Inclusive Markets and Financial Systems
Scaling up SPM one member at a time: Case study on CMF (Nepal)
The experience of the Centre for Microfinance (Nepal) within the MFC-managed Social Performance
Start-up Fund for Networks is a story of overcoming challenges. CMF’s strategy to scale-up SPM among its
members was met with a range of hurdles, from language and capacity barriers to national political unrest.
CMF met these challenges with a highly individualized approach to member assistance, which allowed it to
tailor its message and support, understand and respond to member needs, and ultimately over-deliver on
its targets around member social reporting.