Promoting Inclusive Markets and Financial Systems
The MasterCard Foundation works with visionary organizations to provide greater access to education, skills training and financial services for people living in poverty, primarily in Africa. As one of the largest private foundations its work is guided by its mission to advance learning and promote financial inclusion to create an inclusive and equitable world. Based in Toronto, Canada, its independence was established by Mastercard when the Foundation was created in 2006. For more information and to sign up for the Foundation’s newsletter, please visit www.mastercardfdn.org. Follow the Foundation at @MastercardFdn on Twitter.
Quality of Delivery Study: Outreach, member satisfaction, safety and delivery channels in Savings Groups projects
Financial Sector Deepening Kenya (FSD Kenya) has worked since 2008 with CARE and, since August 2012, with CRS, to develop, test and perfect different models or channels for forming, training and supporting Savings Groups (SGs). In 2013, FSD Kenya commissioned the Quality of Delivery Study (QDS) which had four objectives:
- Measure the outreach of SGs, both breadth – how many people are members of SGs, and depth – to what extent SGs are reaching the principal target population of poor and otherwise excluded people.
- Determine the usefulness or valued added by SGs, and the extent to which the services they offer meet the wants and needs of members.
- Answer questions about SGs and consumer protection: are SGs a safe and transparent place to save, or are they putting members at risk of losing their savings or being exploited in other ways?
- Determine the relative outreach, value-added, and consumer-protection performance of the various delivery channels to help FSD Kenya tailor its investments to produce the best outcomes in terms of efficiency, sustainability and consumer protection.