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Promoting Inclusive Markets and Financial Systems

Private Service Provider: Implementation Manual

Private Service Provider: Implementation Manual

Summary

This manual was developed at the conclusion of CRS’ SILC Innovations project, implemented in Kenya, Tanzania and Uganda with support from the Bill and Melinda Gates Foundation. It is informed by the experiences and results of that project, and seeks to distill the project learning in a practical form.

 This manual is designed to provide practitioners with a step-by-step approach to planning and implementing a PSP-SILC project. It is aimed primarily at CRS’ implementing partners, although other implementing partners may use it as well. 

The manual follows the chronology of a PSP-SILC project. It is divided into four modules that represent the four main phases of a project: 

1. Preparation phase. This module helps implementers plan the project by selecting and mapping a project area; determining required staffing, equipment and resources; projecting outreach; and recruiting agents. 

2. FA phase. This module covers agent trainings, agent deployment and strategies to cover the operating area, effective and supportive agent supervision, and preparing for the PSP phase. 

3. PSP phase. This module provides detailed guidance on agent examination, PSP certification and launching, and the FA-to-PSP transition period.

4. Networks and apprentices. This module covers the organization of PSPs into peer networks, as well as the development of an apprenticeship process to increase the number of active agents in a project area.

Each module includes a detailed explanation of what project staff must accomplish during that phase of the project. The explanation appears as a sequence of steps to follow, activities to undertake, or key issues to consider.



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