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Member Feedback and Needs Assessment
Through frequent review of member feedback, associations can identify and prioritize members’ needs, measure their responsiveness to members, and determine areas for expansion. Receiving periodic feedback enables associations to make strategic decisions on where to invest resources, and improves their ability to offer demand-driven services.
SEEP developed the comprehensive Member Feedback Tool (MFT), made up of a web-based survey, database, and reporting system that allows microfinance networks to collect feedback from their members in a simple and systematic way. The goal of the MFT is to gauge member participation in network activities and evaluate the importance and quality of network services.
This tool is currently offered as a benefit to SEEP member associations. If you are interested in using this tool for your organization, please contact Mariana Marinho. We can work with you to customize the MFT based on your needs, and can advise on how to maximize its use and benefits.