Promoting Inclusive Markets and Financial Systems
Open Positions at SEEP
ABOUT THE ORGANIZATION: The SEEP Network is a global learning network. We support strategies that create new and better opportunities for vulnerable populations, especially women and the rural poor, to participate in markets and improve the quality of their life. Founded in 1985, SEEP was a pioneer in the microcredit movement and helped build the foundation of the financial inclusion efforts of today. In the last three decades our members have continued to serve as a testing ground for innovative strategies that promote inclusion, develop competitive markets, and enhance the livelihood potential of the world’s poor.
POSITION PURPOSE: Program Manager, Learning and Dissemination, a newly created position responsible for managing the implementation of specific learning initiatives, principally women's economic empowerment and financial inclusion through Savings Groups. S/he will support implementation of SEEP learning methodologies, organize learning events, conceptualize and produce technical learning outputs, and develop and monitor work plans and budgets. S/he will work with the senior management to cultivate strategic alliances to support learning initiative design and implementation and to increase SEEP’s visibility and influence and will support and maintain strong relationships with initiative partners and other relevant stakeholders.
MEASURES OF SUCCESS: The Manager will be successful if s/he:
- Ensures consistently high quality in the implementation of SEEP learning initiatives as measured through the fulfillment of project objectives;
- Increases the impact of SEEP’s learning programs on our members and other key stakeholders;
- Improves SEEP’s ability to capture and share knowledge within its membership and the larger industry.
Essential Job Functions
- Provide technical and managerial oversight to learning initiatives as assigned;
- Draw on results of peer learning activities to conceptualize, synthesize, and produce practitioner-focused tools such as guides, briefs, case studies, and digital outputs;
- Support implementation of effective dissemination strategies;
- Facilitate/co-facilitate workshops when appropriate (may require overseas travel);
- Manage budgets and work plans for designated projects;
- Support and maintain strong relationships with SEEP members and initiative partners;
- Prepare reports to donors and other stakeholders on program activities;
- Draft terms of reference and scopes of work for external consultants;
- Work with external consultants and facilitators to ensure that program deliverables are being met in a timely manner.
Education and Experience
- Master’s Degree in International Affairs, Education, International Development, Organizational Development, Business Administration, or other related field of study;
- A minimum of five years of directly relevant experience, with at least three years managing international programs;
- Experience in knowledge generation and/or adult learning preferred;
- Experience deploying KM tools and processes including familiarity with relevant ICT tools and platforms, web applications and technologies;
- Experience in establishing effective partnerships and working with multiple stakeholders;
- Highly organized with the ability to prioritize competing demands, meet deadlines, and manage and motivate team members to do the same;
- Impeccable professional written and verbal communication skills and understanding of how to tailor one’s message for different audiences; keen attention to detail;
- Outstanding interpersonal skills, high emotional intelligence, and ability to build strong relationships and deliver top quality customer service;
- Experience working in an international, decentralized environment. Flexible and adaptive.
- Experience living and working in developing countries desirable;
- Willingness to travel up to 30% of the time;
- U.S. Citizenship, lawful permanent residency, or otherwise authorized to work in the U.S.
Title: Senior Program Manager, Responsible Finance through Local Leadership and Learning (RFL3)
Location: Kigali, Rwanda
SEEP has recently completed the implementation of the Responsible Finance through Local Leadership in Sub-Saharan Africa, in partnership with The MasterCard Foundation (MCF) and seven African microfinance associations. The main objective of that program was to build capacity of the partner associations to promote responsible finance practices in their markets. Collaborating again with MCF, SEEP has initiated a second phase of the program, a 4-year initiative called Responsible Finance Through Local Leadership and Learning (RFL3) which seeks to scale impact in consumer protection using a market systems approach. The program is characterized by:
- Deep engagement in one country, Rwanda
- Utilizing a market systems approach to involve all relevant stakeholders
- Scaling the application of client protection principles
- Strong learning component/experience as a learning lab
- Focus on the national microfinance association’s sustainability and influence
More information about SEEP and the program background are available upon request.
POSITION PURPOSE: To elevate the program’s visibility in Rwanda and elsewhere through successful stakeholder engagement, effective program management, and quality learning outputs and processes.
MEASURES OF SUCCESS: The Senior Program Manager will be successful if s/he:
- Targets/objectives of the program’s local implementation (AMIR’s annual workplans and as part of the national stakeholders’ plans) are achieved
- Local stakeholders are aware of sector news/information and have the same level of understanding of issues, achievements and remaining challenges
- New avenues for collaboration or and/or new partnerships / new interactions between market actors at the national level have been developed to address shared systemic challenges around responsible finance.
- AMIR is recognized among local/regional public and private sector stakeholders in Rwanda for its effective market facilitation.
POSITION RESPONSIBILITIES: The Senior Program Manager (S-PM) will be SEEP’s representative, providing support to the Association of Microfinance Institutions in Rwanda (AMIR) in its role as a key sector actor for responsible finance. As such, the S-PM will be responsible for the following activities in support of the program’s objectives:
Promote an enabling environment through active engagement of all relevant stakeholders
- Help AMIR build partnerships with and consolidate relationships among different market actors;
- Facilitate the organization and coordination of sector activities associated with responsible finance;
- Support and monitor the implementation of action plans coming from industry consensus or individual agreements with specific market actors;
- Help AMIR mobilize resources towards the fulfillment of its goals of advancing responsible finance in the market; and
- Promote greater investment and consumer protection related support services amongst local stakeholders.
Expand the organizational capacity of AMIR to serve as sustainable and influential advocate for responsible financial market development
- Provide/facilitate technical assistance to AMIR as planned/necessary;
- Support AMIR’s strategy development efforts; and
- Coordinate the implementation of additional SEEP technical assistance from external consultants to AMIR and possibly other market actors.
Accelerate learning and knowledge exchange associated with scaling consumer protection practices within Rwanda and amongst stakeholders in Sub-Saharan Africa
- With support form the Program Learning Consultant, contribute to the Program’s learning agenda, learning products, and peer learning opportunities;
- Scan local industry news/events and regularly review learning emerging from the wider field to inform SEEP and AMIR of emerging knowledge. Assess how these can be utilized for program activities and to further the achievement of program objectives;
- Coordinate topical local market research / context analysis, and other knowledge generation to address evidence gaps informed by the program learning agenda;
- Produce or contribute to the development of quarterly and/or biannually learning documents (blogs, videos, briefing notes, presentation, case studies, etc.) as planned in the program learning agenda, based on analysis and synthesis of data, media articles, and/or reports on topics relevant to program objectives;
- Support AMIR in the dissemination among key stakeholders of these and other learning documents produced by SEEP learning consultants, and ensure follow-up and dialogue where needed.
Perform program monitoring and reporting
- As SEEP representative in the field, coordinate all program activities in close collaboration with AMIR management in order to ensure timely and successful implementation of all local program activities;
- Report to Program Director monthly on program management and facilitation activities. Report quarterly on personal, association and sector achievements, including M&E report;
- Review and verify AMIR’s technical and financial program reports, and M&E submissions;
- Mentor AMIR program staff in various aspects of market facilitation and program implementation; and
- Participate in SEEP headquarters’ program relating activities as needed
- Master's degree in a relevant discipline such as Business Administration, Economics, Development Studies or other relevant fields.
- 10 or more years of experience working in the banking, microfinance/financial inclusion sector in a senior management level role.
- Good knowledge of Rwanda financial sector and its key stakeholders
- Extensive experience leading national level, participatory processes around the promotion of financial inclusion; strong ability to gain agreement and commitment from others
- Experience of stakeholder engagement; developing partnerships and managing relationships with donors, private sector, civil society actors, consultancies and government.
- Strong leadership skills and ability to set a strategic vision and deliver results within a team.
- Strong analytical and writing skills and experience in evidence-based reporting of results.
- Excellent communication and interpersonal skills, and experience in coaching staff.
- Experience in market systems development and financial consumer protection preferred
- Bilingual English/French
- Authorization to work in Rwanda
TIMELINE OF KEY RECRUITMENT ACTIVITIES: Deadline for submission of applications – December 15, 2016
APPLICATION SUBMISSION: Please communicate your interest by submitting an application with the following:
- Application letter
- CV/Resume, outlining previous experience and accomplishments
- Experience in achieving similar types of projects and relevant lessons, as well as experience in Rwanda
- Two examples reports/learning products recently completed. If possible, at least one of the reports should be relevant, or similar to, the subject of this RFL3 project.
Applications should be sent to firstname.lastname@example.org.
Attn: Bintou Ka Niang, Recruitment Senior Program Manager RFL3.