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SEEP convenes the largest global community of microfinance associations

Global Network Summit

Risk and Resilience in Financial Inclusion:

2015 Global Network Summit

Monday, September 28, 2015

The Global Network Summit brings together microfinance association leaders, international development organizations, financial service providers, and other industry stakeholders to provide global perspectives on the advancement of financial inclusion and to collectively strengthening their institutional capacity through discourse and peer exchange. This year’s event will focus on the need for risk mitigation strategies to address client vulnerabilities as well as for the development of more inclusive and resilient financial systems. 

Below are descriptions of the sessions that will take place during the 2015 Global Network Summit. 

Register for the 2015 Global Network Summit and SEEP Annual Conference Now! 


Session 1: Mitigating Risks to Clients in the Digital Age
9:00 am - 10:30 am 

While digital financial services have the potential to transform the financial inclusion landscape, the risks they pose for clients are real and should not be overlooked. These risks include: complex and confusing user interfaces, network downtime, non-transparent fees and terms, new forms of fraud perpetrated on customers, and inadequate protection of customers’ personal data. Recent research lead by CGAP reveals a need to consider risk mitigation strategies for clients that reflect the realities of the digital age. Experts will discuss the implications for the provision of financial services as well as regulation.  

  • Silvia Baur, Protecting Customers Initiative, CGAP
  • Alexandra Rizzi, Deputy Director, The Smart Campaign, Accion
  • Sonia Arenaza, Digital Finance Specialist, Better Than Cash Alliance
  • Jamie Zimmerman, Bankable Frontier Associates - moderator 


Session 2: Putting Standards into Practice: Effective Implementation of Codes of Conduct
11:00 am - 12:30 pm

Industry association codes of conduct are essential tools for self-regulation. In this session, SEEP will present a newly developed Guide for the Effective Implementation of Codes of Conduct detailing the process of design, adoption and implementation which promote better consumer protection practices and increased transparency. Panelists, hailing from organizations with practical implementation experience, will discuss the value of these codes to their membership and to the industry, as well as critical factors to their success. Speakers will also discuss implementation challenges such as the integration of codes into the organizational structure and culture of membership, funding, and the utilization of technology solutions to support monitoring.  

  • Almir da Costa Pereira, Board, ABCRED, Brazil
  • Claudia Revilla Ostos, Executive Director, ProDesarrollo Finanzas y Microempresa, Mexico
  • Peter Rwema, Executive Director, Association of Microfinance Institutions in Rwanda (AMIR)
  • Ratna Vishwanathan, CEO, MFIN, India
  • Dominique Brouwers - moderator 


Session 3: Disaster Risk Reduction (DRR) - From Response to Preparedness
2:00 pm - 5:00 pm 

In order for the development goals of financial inclusion to be adequately achieved, financial systems need not only be more inclusive, but also more resilient. This means financial service providers (FSPs) that are prepared to deal with the institutional, operational and financial risks resulting from crisis while at the same time able to help their clients mitigate their own risk exposure, in terms of loss to assets, income and livelihoods. 


  • Raise greater awareness around the need for disaster risk reduction strategies for financial markets serving for the poor.
  • Identify emerging and promising practices around DRR for financial inclusion and opportunities for improved coordination with a range of market and institutional actors in response and recovery.
  • Launch a consultative process around the demand for a DRR framework for pro poor financial services to build the resilience of FSPs and their clients.
Introduction and Welcome
  • Jenny Morgan, Project Director, SEEP Network
  • Deena Burjorjee, Senior Advisor, SEEP Network
Panel I: Awareness
This panel will discuss the rationale for DRR in financial services markets that serve the poor and how this approach differs from post conflict response and recovery efforts. Emphasis will be placed on the role of preparedness and resiliency planning in helping to mitigate the negative impacts of crisis for both financial service providers and their clients and the need for greater coordination with a range of actors given the interconnectedness of the markets in which they work.
  • Nandini Harihareswara, Senior Digital Finance Advisor, USAID
  • Olga Petryniak, Regional Resilience Advisor, Mercy Corps
  • Solveig Wanczeck, Advisor, Financial Systems Approaches to Insurance, GIZ
  • Mayada El-Zoghbi, Senior Microfinance Specialist, CGAP - moderator
Panel II: Practice
This panel will bring together practitioners operating in a range of contexts (e.g. natural disasters, political crisis, man made protracted conflict) to discuss strategies, products and services being developed and employed to identify, prepare for and respond to the associated risks both at the FSP and client level.
  • Syed Mohsin Ahmed, CEO, Pakistan Microfinance Network (PMN)
  • Prateek Agrawal, MD, Global Head of CoB (Continuity of Business) Operations, Citi
  • Yoann Tuzzolino, Cash Preparedness Advisor, International Rescue Committee
  • Jesse Fripp, General Manager, Aga Khan Agency for Microfinance - moderator

Panel III: Consensus 

This session will be used to assess the demand for an industry wide DRR framework for pro-poor financial services that provides global standards for promoting preparedness and resiliency planning for FSPs and their clients in times of crisis. The discussion will focus on the key needs and gaps with regards to DRR and pro-poor financial services, the necessary components for such a framework and the most effective process for moving that agenda forward.

  • Roland Pearson, Managing Director, Capacity Solutions, Enclude
  • Deena Burjorjee, Senior Advisor, SEEP Network - moderator

Please contact annualconference@seepnetwork.org with any questions about the Global Network Summit.


SEEP Thanks Our 2015 Global Network Summit Sponsors

Citi   MasterCard Foundation

Read about past Global Network Summits

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