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Getting to know your members through SPM: The case of Sharakeh (Palestine)
by Katherine E. Knotts in 2013
Sharakeh’s Social Performance Start-up Fund project was designed to mainstream social performance management and reporting in the Palestinian microfinance sector. Importantly, this included working with members to develop a common management information system (MIS) to facilitate the collection, analysis and reporting of social performance data. As a result of this project, Sharakeh enjoys universal social performance reporting by its 11 members, as well as a closer relationship with those members, based on a more complete understanding of their individual needs and priorities.