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First Microfinance Bank-Afghanistan (FMFB-A): Building Resilience through a Client-Centric Model Image

Promoting Inclusive Markets and Financial Systems

First Microfinance Bank-Afghanistan (FMFB-A): Building Resilience through a Client-Centric Model

First Microfinance Bank-Afghanistan (FMFB-A): Building Resilience through a Client-Centric Model

Summary

The Aga Khan Agency for Microfinance’s (AKAM) mission is centered around creating lasting improvement in the quality of life of its clients by delivering client-centric financial products and services. While microfinance institutions cannot prevent crises from occurring, they can work effectively with communities to help them prepare for, mitigate, recover from and adapt to crises.

FMFB-A delivers financial services to the unbanked while contributing to the development and institutionalization
of microfinance in a country affected by ongoing crisis. The ongoing conflict in the country creates a challenge for the daily management of the institution’s operations and its branch network. In spite of this, FMFB-A has been able to offer a range of products and services that promote client resiliency, while maintaining operational sustainability.



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