| Date: | 26 Nov 2007 |
|---|---|
| Author: | Sharon D'Onofrio |
| Region: | Europe & the Newly Independent States |
| Topic: | PLP in Efficiency |
| Description: | This is a case study of MI-BOSPO's experience with process mapping. Gives institutional and country context of MI-BOSPO. Shows the how MI-BOSPO used process mapping as an analytic tool. Shows how problems were analyzed and how short and long term solutions were applied to improve the functions of MI-BOSPO. Outlines successes, and concludes that process mapping led to lower costs and increased customer satisfaction. |
| Link: | /files/5730_file_ProcessMapping_MI_BOSPO.pdf (350 KB) |
