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Promoting Inclusive Markets and Financial Systems

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Listening to Savings Group Members for Stronger Bank Linkages: Customer Journey Mapping >

by on Nov 13, 2017  |  posted in Client Protection, Financial Inclusion, Savings  |  0 Comments

View & Download Presentation Questions and Answers This webinar explored the Customer Journey Mapping (CJM) methodology developed by 17Triggers as it relates to developing and strengthening commercial relationships between Savings Groups and Financial Service Providers. Presentations featured …

What Do We Mean by Client Empowerment in Financial Inclusion and How Do We Do It? >

This blog post was originally published by Itad. We're pleased to share it with the SEEP Community. At the 2017 SEEP Annual Conference, I had the pleasure to facilitate a session with colleagues from the MasterCard …

Building Resilience through a Client-Centric Model >

View & Download Presentation Questions & Answers Click here to Read the FMFI-S Report Click here to Read the FMFB-A Report Explore the Disaster Risk Reduction Initiative This webinar explored innovative client-centric model approaches used by The Aga Khan Agency …

Financial Services Can Help Avert Crisis in Today’s World: Here’s What We Have to Get Right. >

Building access to financial services has long been a pillar of poverty reduction efforts.  But what do financial services mean in a context when these very efforts are repeatedly derailed or set-back by global shocks …

Cracking the Code: Implementing Codes of Conduct in Microfinance >

Lire l'article en français This year, the MasterCard Foundation-funded Responsible Finance through Local Leadership (RFLL) program focused on the effective implementation of industry codes of conduct (CoCs) that take into account Smart Campaign's Client Protection Principles. …

Implementing a Code of Conduct in Rwandan Microfinance >

In 2013, microfinance institutions in Rwanda gathered for their 6th General Assembly under their umbrella association AMIR. They adopted a set of rules defining a Code of Conduct (CoC) for carrying out microfinance business in Rwanda. The CoC will support the promotion …

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